Operations and Logistics Manager (UK Based)

This is a fantastic opportunity to head up the operations and logistics effort for one of the UK’s most dynamic wine businesses.

WX Brands are part of a successful group of wine companies and is now one of the world’s top ten largest wine companies. WX is headquartered in California. Brands include Chronic Cellars and the wildly successful Bread and Butter…

The UK/EMEA office is based in East London and is currently a team of seven great people. They deliver wines to over 20 countries across Europe and the UK. They sell c.500k cases (9 litre cases) cases of premium wine per annum. They own and produce all their own brands; they are not an agency for other companies’ wines.

WX Brands have seen phenomenal growth in UK/EU in the last 6 years and this is set to continue with the ongoing success of one of their most successful brands, Bread and Butter, which is a range of wines from California. They ship both bulk (packed in the UK and Europe)  and bottled wines from the US and Europe.



Detailed information on this role

Main Purpose of the Role

This is a key ‘hands on’ role responsible for the day-to-day operations processes in the Logistics and Customers Services area. The role will have key links to external 3PL partners, internal production teams, operations, sales, finance team and the leadership team. There is an expectation of operational excellence, finding cost effective logistics solutions and exceptional customer service.


About You

We need someone with exceptional levels of drive and determination to succeed in a close knot and high performing team. A large part of this role is the necessity to be proactive, timely and to keep communicating with the WX team, our suppliers, our logistics partners and of course, our customers.


Key Duties and Responsibilities

Order Management – for customers in UK, EU and Australia/NZ

  • End to end order processing/reporting
  • Customs documents management
  • Key operational interface with customers (including regular face to face meetings with customer supply chain), suppliers, internal stakeholders and freight forwarders.


Logistics Management (Freight, Warehousing & Distribution)

  • Freight and warehouse partner management
  • Periodic price negotiations
  • Inventory Management


Supply and Demand Forecasting

  • Translation of customer data for internal production planning
  • Liaising with third party producers (non WX bottling) – production volumes and timings
  • Dry goods management


Qualifications & Experience

  • Knowledge of the UK and/or European wine trade
  • Minimum of three years’ experience in the logistics of consumer goods
  • Understanding of global freight terms and processes
  • Experience in dealing with the UK bottling and bulk wine
  • Track record of managing a Demand and Supply Forecasting process
  • Experience in UK bonded logistics


Skills & Abilities

  • Excellent Customer Service skills
  • Excel spreadsheet skills
  • Commercial awareness, bottom line focussed
  • Excellent communication skill both written and verbal
  • Persuasive manner
  • Tenacity and a can do approach
  • Must be comfortable working autonomously and with the team to reach common goals


Travel & Working Hours

  • Some international travel required – Prowein (Germany), Annual USA trip(s) to spend time with US head office team.
  • Some evening calls due to time US head office difference
  • Working pattern: Full-time, Monday-Friday, 9am-5:30pm
  • London office based with some flexibility for working from home

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Operations and Logistics Manager (UK Based)