Operations and Logistics Manager (UK Based)

Main Purpose of the Role

This is a key ‘hands on’ role responsible for the day-to-day operations processes in the Logistics and Customers Services area. The role will have key links to external 3PL partners, internal production teams, operations, sales, finance team and the leadership team. There is an expectation of operational excellence, finding cost effective logistics solutions and exceptional customer service.

About You

We need someone with exceptional levels of drive and determination to succeed in a close knot and high performing team. A large part of this role is the necessity to be proactive, timely and to keep communicating with the WX team, our suppliers, our logistics partners and of course, our customers.

Key Duties and Responsibilities

Order Management – for customers in UK, EU and Australia/NZ

• End to end order processing/reporting
• Customs documents management
• Key operational interface with customers (including regular face to face meetings with customer supply chain), suppliers, internal stakeholders and freight forwarders.

Logistics Management (Freight, Warehousing & Distribution)

• Freight and warehouse partner management
• Periodic price negotiations
• Inventory Management

Supply and Demand Forecasting

• Translation of customer data for internal production planning
• Liaising with third party producers (non WX bottling) – production volumes and timings
• Dry goods management

Qualifications & Experience

• Knowledge of the UK and/or European wine trade
• Minimum of three years’ experience in the logistics of consumer goods
• Understanding of global freight terms and processes
• Experience in dealing with the UK bottling and bulk wine
• Track record of managing a Demand and Supply Forecasting process
• Experience in UK bonded logistics

Skills & Abilities

• Excellent Customer Service skills
• Excel spreadsheet skills
• Commercial awareness, bottom line focussed
• Excellent communication skill both written and verbal
• Persuasive manner
• Tenacity and a can do approach
• Must be comfortable working autonomously and with the team to reach common goals

Travel & Working Hours

• Some international travel required – Prowein (Germany), Annual USA trip(s) to spend time with US head office team.
• Some evening calls due to time US head office difference
• Working pattern: Full-time, Monday-Friday, 9am-5:30pm
• London office based with some flexibility for working from home